Certificates of Insurance (COI) (For Church Events Off Property and Rentals ) If your ministry event is offsite (not on Crosspoint property) or if your campus is renting space or equipment, you will likely need a Certifi...
1.1 Operations Vision and Purpose
Jun 29, 2026
Operations Team Purpose The Operations Team serves the ministries of Crosspoint by stewarding the systems, resources, and environments that allow ministry to flourish. Through leadership in areas such as · &nb...
1.2 Operations Team Core Responsibilities
Jun 29, 2026
Operations Core Responsibilities The Operations Team oversees and supports the essential functions that allow every campus and ministry of Crosspoint to operate effectively and responsibly. Financial Stewardship Accounti...
1.4 Operations Teams Organizational Structure
Jun 29, 2026
Operations Teams Organizational Structure The Operations Team and Human Relations Team work together to support the organizational health and effectiveness of Crosspoint. Operations Responsible for the systems, infrastru...
6.1.7 Service Animals
Jun 29, 2026
Service Animals – What You Should Know From time to time, you may encounter individuals who bring animals to church. Understanding the difference between service animals and other animals helps us respond appropriately a...
6.1.10 Understanding Certificates of Insurance (COIs) for Church Vendors and Contractors
May 11, 2026
Understanding Certificates of Insurance (COIs) for Church Vendors and Contractors A Certificate of Insurance (COI) is a document issued by an insurance company or broker that verifies a vendor, contractor, freelancer, or...
11.0.6 HIPPA Notice Acknowledgement
May 1, 2026
HIPPA notice Acknowledgement THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. Crosspoint Counseling (the “Pract...
11.0.5 Fee Structure Guideliens
May 1, 2026
Counseling Center Fee Structure Guidelines These guidelines establish the framework for billing, payment collection, insurance claims processing, and client financial responsibility for Crosspoint Counseling Center. The ...
Billing, Payment, and Insurance Guidelines This policy outlines the procedures for billing, payment collection, insurance claims processing, and client financial responsibility. The objective is to ensure consistent fina...
11.0.1 Client Intake Guidelines
May 1, 2026
Client Intake Guidelines To ensure all new clients complete required documentation, insurance coverage is verified when applicable, and informed consent is established prior to the first clinical session. 1. Standard Pro...
11.0.2 Insurance Billing Guidelines
May 1, 2026
Insurance Billing Guidelines The purpose of these Insurance Billing Procedures is to establish a consistent process for submitting, monitoring, and reconciling insurance claims in order to support accurate reimbursement,...
6.1.3 Contracts, Leases, and Agreements
May 1, 2026
Contracts, Leases, and Agreements All contracts, leases, event agreements, or any other legal documents must be submitted to the Director of Operations for review prior to approval. Signatures Only authorized representat...
6.1.8 Busted Pipes
May 1, 2026
Busted Pipes – What to Do Busted or frozen pipes can cause significant damage in a short amount of time, including flooding, property loss, and disruption to church operations. Immediate action and awareness are critical...
5.1.43 Technology
May 1, 2026
Technology “Do Not Do” List Protect Crosspoint systems, data, and people by clearly outlining actions that are not acceptable. 1. Do Not Share Passwords Passwords are personal credentials and must never be shared—verball...
5.1.38 Website Update Requests
May 1, 2026
Website Update Requests To ensure timely and accurate updates to Crosspoint’s website, all requests must follow the process below. Submission Process All website update requests should be sent to mtaylor@crosspoint.churc...
5.1.30 Requesting IT Support via Email
May 1, 2026
Requesting IT Support via Email For all technology-related needs, the preferred method of communication is through email at it@crosspoint.church. This ensures your request is properly tracked, prioritized, and resolved i...
5.1.24 Clicked on a Bad Link
May 1, 2026
Clicked on a Bad Link If you believe you clicked on a suspicious or unsafe link, immediately notify the IT Department. Quick reporting helps protect your account, your device, and Crosspoint’s systems. If there are any c...
5.1.23 Recognizing Phishing Attempts
May 1, 2026
Recognizing Phishing Attempts Phishing is a fraudulent attempt to gain access to sensitive information—such as passwords, financial data, or internal systems—by pretending to be a trusted source. These attacks most commo...
5.1.21 Confidentiality Expectations of Email
May 1, 2026
Confidentiality Expectations of Email Crosspoint Church Email is an official communication tool of Crosspoint Church and must be treated with the same level of confidentiality and care as any internal document, conversat...
Microsoft Office Multi-Factor Authentication (MFA) Setup Guide Using Microsoft Authenticator To protect your account and sensitive organizational data, all staff are required to enable Multi-Factor Authentication (MFA). ...