5.1.36 Software Purchase
May 1, 2026
...process. If unsure where to start, reach out to the IT Team or the Director of Operations for guidance.
5.1.35 Software Approval Process
May 1, 2026
...proceeding Oversight The IT Team, under the direction of the Director of Operations, reviews all software to ensure it meets security, operational, and financial standards. When in doubt, pause and ask. It’s alway...
5.1.34 Lost Personal Device
May 1, 2026
...as soon as possible. If you cannot reach IT right away, contact the Director of Operations. Speed matters—early action can prevent unauthorized access. 2. Secure your accounts From another device: Change your Crosspoint...
5.1.31 Who to Contact for IT Issues
May 1, 2026
...t started, screenshots if possible) 2. Escalation and Oversight The Director of Operations oversees the IT Team and ensures all systems, support, and priorities align with Crosspoint Church’s operational needs. If an iss...
5.1.30 Requesting IT Support via Email
May 1, 2026
...handled in the order of priority and urgency Critical issues impacting ministry operations will be addressed as quickly as possible You may receive follow-up questions to clarify your request Important Notes Avoid...
5.1.27 Personal Files on Work Computers
May 1, 2026
...omputers Overview Work-issued computers are provided to support the mission and operations of Crosspoint Church. While limited personal file storage may occur, it is not recommended and should be handled with clear bound...
...Files What this is: Files for individual use that are not critical to ministry operations or organizational continuity. Examples: Personal notes or working drafts Individual planning documents Non-essential reference ma...
5.1.23 Recognizing Phishing Attempts
May 1, 2026
...er through a known, trusted method. Report the message to IT or the Director of Operations immediately. When in doubt, do nothing until it is verified—phishing depends on quick reactions. Bottom Line Phishing attac...
5.1.21 Confidentiality Expectations of Email
May 1, 2026
...y or accessed by an unauthorized party, notify the IT Department or Director of Operations immediately. Accountability Failure to uphold email confidentiality standards may result in disciplinary action, up to and...
5.1.20 Personal Use of Crosspoint Email
May 1, 2026
...e, email accounts accumulate a significant volume of history tied to both daily operations and institutional records. When personal business is conducted through a Crosspoint account, it creates unnecessary complexity an...
5.1.17 Personal Password Compromise
May 1, 2026
...t act immediately. Required Action: Notify the IT Department or the Director of Operations without delay . Why This Matters: Prompt reporting allows us to: Secure affected accounts Prevent unauthorized access Minim...
5.1.13 Copiers and Printers
May 1, 2026
...copier contracts, leases, renewals, or changes must go through the Director of Operations. No ministry, campus, or department should enter into a copier agreement on its own. Copier Contact CPC manages our copier leases...
5.1.6 Printing Issues
May 1, 2026
...istance. This simple reset resolves most printing issues quickly and helps keep operations moving.
5.1.4 Telephone System Support
May 1, 2026
...p expedite troubleshooting and resolution. For urgent issues impacting ministry operations, note the urgency in your message so it can be prioritized accordingly.
...Systems, contact the Accountant. Shelby access will be coordinated through the Operations Team to ensure the correct permissions are assigned based on the employee’s role.
...en home for personal use unless specific approval is granted by the Director of Operations. (See list below for more details). If an item is no longer needed, it should be posted in Teams and/or the Director of Operation...
6.1.5 Risk Management Plan
May 1, 2026
Risk Management Guidelines to protect clients, staff, and organizational operations by establishing clear procedures for responding to emergencies, behavioral health crises, and operational disruptions while maintaining...
5.1.3 Video Footage Review and Access Guidelines
Apr 28, 2026
...Procedure Notify the Campus Pastor, Executive Pastor of Ministries, Director of Operations, and the appropriate Central Ministry Director immediately. The Campus Pastor and appropriate ministry leadership must review the...
5.1.1 AI Generated Guidelines
Apr 28, 2026
...efficiency, not replace spiritual leadership or pastoral care. The Director of Operations is responsible for overseeing and maintaining these guidelines. Any violations or misuse will be addressed through the appropriat...
6.1.2 Cleaning Equipment Steardship
Apr 28, 2026
...se clean and properly maintained equipment Follow Crosspoint facility standards Operations reserves the right to require replacement of equipment that may damage facilities or fail to meet these standards. 4. Accountabil...