11.0.1 Client Intake Guidelines
May 1, 2026
Client Intake Guidelines To ensure all new clients complete required documentation, insurance coverage is verified when applicable, and informed consent is established prior to the first clinical session. 1. Standard Pro...
Digital Payment Platforms (Venmo, Cash App, Paypal, etc.) Crosspoint Church does not accept payments or donations through third-party peer-to-peer platforms such as Venmo, Cash App, PayPal (personal), Zelle, or similar a...
6.1.3 Contracts, Leases, and Agreements
May 1, 2026
Contracts, Leases, and Agreements All contracts, leases, event agreements, or any other legal documents must be submitted to the Director of Operations for review prior to approval. Signatures Only authorized representat...
6.1.9 OSHA
May 1, 2026
OSHA & Workplace Safety at Crosspoint Church Responsibility and Expectations The safety of our staff, volunteers, and guests is a priority at Crosspoint Church. While churches are not always required to comply with O...
6.1.8 Busted Pipes
May 1, 2026
Busted Pipes – What to Do Busted or frozen pipes can cause significant damage in a short amount of time, including flooding, property loss, and disruption to church operations. Immediate action and awareness are critical...
Church Management Database (What It Is and What It Is Not) The Church Management Database (Shelby Systems) is the centralized system used to manage people, giving, and engagement across the church. It supports ministry, ...
Service Postponement or Cancellation Authority The Director of Operations serves as the final decision-maker regarding the postponement or cancellation of services across all Crosspoint campuses. This decision will be ma...
5.1.43 Technology
May 1, 2026
Technology “Do Not Do” List Protect Crosspoint systems, data, and people by clearly outlining actions that are not acceptable. 1. Do Not Share Passwords Passwords are personal credentials and must never be shared—verball...
5.1.41 Equipment Checkout
May 1, 2026
Equipment Checkout – What You Need to Know From time to time, you may need to use shared technology equipment for ministry or events. This article outlines how to properly check out, use, and return equipment so it remai...
5.1.40 Technology Purchasing
May 1, 2026
Technology Purchasing – What You Need to Know Technology purchases at Crosspoint are handled with intentionality to ensure alignment, stewardship, and long-term support. This process protects both your ministry and the o...
5.1.39 Event Technology Requests
May 1, 2026
Event Technology Requests – What You Need to Know To ensure every event is supported with excellence and consistency, all technology-related requests must be coordinated through the appropriate team and submitted with su...
5.1.37 Social Media Accounts
May 1, 2026
Social Media Accounts Social media is a powerful tool for ministry and communication. To ensure alignment, consistency, and proper oversight, all ministry-related accounts must follow an approved process. Approval Requir...
5.1.36 Software Purchase
May 1, 2026
Software Purchase & Budget Approval Before purchasing or signing up for any software—especially paid tools—it’s important to ensure alignment, security, and proper stewardship of resources. What to Do First Confirm b...
5.1.31 Who to Contact for IT Issues
May 1, 2026
Who to Contact for IT Issues When you experience any technical issue—whether it’s email, hardware, software, access, or security-related—please follow the process below to ensure timely and effective support. 1. Contact ...
5.1.30 Requesting IT Support via Email
May 1, 2026
Requesting IT Support via Email For all technology-related needs, the preferred method of communication is through email at it@crosspoint.church. This ensures your request is properly tracked, prioritized, and resolved i...
Personal Files vs. Ministry Files vs. Organizational Records To clearly define file types across Crosspoint Church and ensure all information is stored appropriately, securely, and in alignment with operational and legal...
5.1.21 Confidentiality Expectations of Email
May 1, 2026
Confidentiality Expectations of Email Crosspoint Church Email is an official communication tool of Crosspoint Church and must be treated with the same level of confidentiality and care as any internal document, conversat...
Microsoft Office Multi-Factor Authentication (MFA) Setup Guide Using Microsoft Authenticator To protect your account and sensitive organizational data, all staff are required to enable Multi-Factor Authentication (MFA). ...
5.1.13 Copiers and Printers
May 1, 2026
Copiers and Personal Printers All copier and personal printer services for Crosspoint Church must go through the approved company used by Crosspoint. Copier Contracts and Agreements All copier contracts, leases, renewals...
5.1.12 Microsoft SharePoint
May 1, 2026
Microsoft SharePoint What is SharePoint? Microsoft SharePoint is a secure, web-based platform used by Crosspoint to store, organize, share, and access files from any device. It serves as our central document management s...